Privacy Policy

Effective date: November 12, 2026

Last updated: November 12, 2026

Our Commitment to Privacy

At ROOFnGO Roof Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, whether through our website, over the phone, or in person.

ROOFnGO Roof Services is operated by TruCasa Solutions, LLC, a Texas limited liability company based in Cedar Park, Texas ("we," "us," or "our").

Information We Collect

This policy applies to information collected or submitted through our website, by phone, in person, or on our social media. We may request information to provide quotes, schedule services, or respond to your questions. The types of personal information we may collect include:

• Your name
• Phone number
• Email address
• Property address (and a mailing address, if different)
• Details about your project or service request
• Payment or billing information, if you hire us for a job (our website contact form does not collect payment card numbers)

Our website contact and lead form collects your name, phone number, email address, and property address so we can respond to your request.

We may also collect non-personally identifiable or usage information, such as browser type, pages visited, device information, or general location, including through cookies and similar technologies as described below.

How We Use Your Information

We use the information you provide to deliver services, respond to inquiries, and provide quotes or updates. When you submit a request on our website, we send that lead information to our customer relationship and job-management tools, including Zuper and SnipeyLead, so we can follow up and manage your job.

We also use your contact details to send appointment confirmations and follow-ups by text message and email, and to send Google Calendar invitations for scheduled appointments.

Your contact details may be used to follow up with you about your request or our services, but we will not use them for unrelated marketing without your consent.

We may also use non-identifying, aggregated data to improve our website, social media, or services. This data does not include anything personally identifiable.

We do not use or share your personal information for any other purpose without giving you the opportunity to opt out, except as described in this policy or as required by law.

Text Messages (SMS)

If you provide a mobile number, we may send you text messages about appointment confirmations, scheduling, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.

We do not share or sell mobile numbers or SMS opt-in consent with third parties or affiliates for marketing purposes.

Cookies and Google Analytics

Our website uses cookies and similar technologies, including Google Analytics 4, to understand how visitors use the site (for example, pages viewed, approximate location, and device or browser type). This helps us improve the website and our services.

You can opt out of Google Analytics by installing Google's opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. You can also control cookies through your browser settings. Blocking cookies may affect how some parts of the site work.

How We Share Information

We only share your information with trusted service providers when necessary to fulfill your request or operate our business. That includes our CRM and job-management tools (Zuper and SnipeyLead), communications providers for email, text messages, and phone service, Google (for Analytics and Calendar invitations), and our website hosting provider.

These providers are permitted to use your information only to perform services for us. We may also disclose information if required by law or to protect safety and our legal rights.

We do not sell your personal information.

Our Commitment to Data Security

To prevent unauthorized access, use, or disclosure, and to maintain data accuracy, we implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we collect and the size of our business, consistent with applicable Texas and federal law. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Commitment to Children's Privacy

We are committed to protecting the privacy of children. We do not knowingly collect or store personal information from anyone under the age of 13, and our website and social media accounts are not intended to attract children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Your Privacy Rights

Depending on your location, you may have certain privacy rights, such as the right to access, correct, delete, or restrict the use of your personal data. To make a request or ask a question about the information we hold, please contact us using the details below. We will respond as required by applicable law.

You may also opt out of text messages by replying STOP, and you may unsubscribe from marketing emails if you receive them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above. We encourage you to review this page periodically. Continued use of our website or services after an update means you acknowledge the revised policy.

How to Contact Us

If you have any questions, concerns, or requests related to this privacy policy, please contact us:

ROOFnGO Roof Services
TruCasa Solutions, LLC
3909 Winchester Dr
Cedar Park, TX 78613
Email: [email protected]
Phone: (737) 637-6373
Website: https://roofngo.com